A New Industry: Voice-Based Data Entry is the New Productivity Tool

When we wisely abandon the drudgery, procrastination, and time wasting involved in keyboarding information among professional engineering and scientific people and, instead, use voice for serious, paragraph length data entry into company databases, when we see the natural and intuitive simplicity of a voice-based data entry approach, we can appreciate two applications that have been proved successful in major U.S. corporations:

1.  Customer Satisfaction Surveys – identify the customer contacts you want to hear from, ask them to participate, give them a phone number to call and a secure (and anonymous) ID number, and then let them call into an open dictation system and answer 4-5 simple and general questions as they choose to answer.  This will give you what is truly “the voice of the customer.”  Then, use a qualitative knowledge analysis tool to convert the audio to digital, number/code the “thought units” (word, phrase, or sentence with one unique message), and enter the information into the database for analysis.

Such a system has been used by several major aerospace companies with their Department of Defense contacts on major weapons systems.  The contacts are asked to comment on their perceptions of customer service, teamwork, product efficacy, and other issues they might have with the company sponsoring the survey (observing all confidentiality requirements).  With this service, you get 95% participation, speaking times of 5-8 minutes (equivalent to about one-half page of 12-point font text), and significant qualitative insight into the feelings, attitudes, and perceptions of the callers/speakers.  All input is anonymous in the database, so callers are free to speak their minds without fear of discovery or repercussion.

Voice-based data entry for customer satisfaction surveys is a state-of-the-art qualitative method of “hearing” directly, with words and emotions, the perception of company products and services with statements of satisfaction and suggestions for improvement and being able to perform analytics on those data.

2.  Large Proposal Preparation – have the Proposal Manager set up the outline for the proposal, following exactly the guidance in the Statement of Work, Sections L and M of the RFP, and other guidance.  Then have that Manager assign sections to the various content specialists and top level managers who know the information that is to go in each section.  Realizing that at the beginning the people already know 98% of what is needed in the proposal, then have each of those persons call into the open voice-based system, enter their ID number, and then speak in their information.  This is the very best “pre-kick-off” activity because it generates a baseline prototype of the document in a very short time.  Have those inputs transcribed and entered into a master database for the sections of the proposal.  Then a week prior to the formal “kick-off” meeting, pass out these documents and have everyone come to the beginning meeting ready to discuss the proposal direction, win themes, and content.

In a very short time, you can move from the announcement of the proposal to a working prototype with all sections started and everyone discussing the overall structure and content of the proposal.  This is a far more effective method of proposal starting than storyboarding.  This voice-based data entry is a tremendous tool for “front-end loading” and “rapid prototyping” of a proposal to get the energy up quickly and fully and everyone engaged and participating.  One of the major problems with proposals is waiting too long to develop an initial prototype of the final document.  This is sometimes left until the end of the effort, the last step.  Far more powerful, is a front-loading by voice of all of the content that everyone already knows, getting it out where everyone can read it and evaluate it, and having an initial prototype in hand to force momentum and energy into the work.

Voice-based data entry systems are becoming a new industry, with companies seeking natural and intuitive ways to assist professional people gather and analyze “the voice of the customer.”  Speak in the information and get it done in minutes, right now, with energy and intellectual intensity rather than depend on the old, tired keyboard method that can take months because of avoidance behavior, procrastination, and dislike of the writing task.

‘TEAMS THINK’! Three Essentials for Quality Proposal Preparation

One of the most interesting productivity assertions in the psychology of project work is that “TEAMS THINK!” 

Quite apart from the individual thinking and individual intelligences of members of a team is the reality that among the members, as the work progresses, there forms a “mind,” a shared thinking reality that is “more than” and “better than” the work of any one individual team member.

This powerful idea of (1) the power of shared knowledge joins with two other fundamental forces or engines to propel the minds forward to vital and incisive innovative and creative TEAM THINKING in proposal writing – (2) front-end loading and (3) rapid prototyping.

(And remember, the key input tool to accelerate these forces among team members is continual voice-based data entry of accurate, current, and complete shared thinking to a common database to create virtuous cycles of double loop feedback.

First, take advantage of the power of team thinking – Sharing and collaborating enables shared cognition and shared mental models to develop quickly among proposal team members for faster, more intense, and more productive thinking than any one person could achieve by him/herself..  With an open system where everyone speaks his/her mind with highly divergent thinking, the team need not worry about what Janus calls “GroupThink” and its constant threat of too rapid a shift to convergent thinking and the shutting off of innovating and creative thinking.  Group Think is “…‘a deterioration of mental efficiency, reality testing, and moral judgment’ that results from in-group pressures.  Essentially, people within a group become so consumed with the group, maintaining group cohesiveness, and doing what is important for the group that they themselves lose their ability to think independently and make good, sound judgments.” 

“We have forgotten that when we bring ourselves together around a common purpose, ‘connected to one another, to a leader, and to an idea’, as Seth Godin puts it in Tribes, we each become capable of accomplishing more than no one can alone.  That’s not just because we have an infrastructure of support, but because every tribe creates lifeline relationships…. Such awareness comes from the mutual feedback we give each other – a process that forms the bedrock of lifeline relationships” (Ferrazi).

Because teams are “capable of accomplishing more than no one can alone,” joining in and willingly collaborating through each person speaking his or her mind openly is a crucial first force for good team thinking.

 

Second, jump on the power of front-end loading – The most enriching and fruitful moment in a project is at the absolute beginning, as early as possible in project time, when the team bursts or surges intellectual energy and thinking into the project.  Starting sooner, starting with utmost thinking power has an influence on thinking that is very noticeable and productive.

“This pattern of mounting energy and propulsion is what is often neglected in efforts to teach for higher-order thinking; such neglect fails to prepare thinkers to develop cognitive momentum….” (Lipman-Blumen, J and HJ Leavitt, Hot Groups, 1991, 68).

“…mounting energy and propulsion,” “develop[ing] cognitive momentum,” mean that loading intellectual energy at the very beginning opens a richly enabling space for powerful team thinking and starts “virtuous cycles” of ideas and feedback.

Third, and very important, take advantage of the power of rapid prototyping:  At the beginning of the proposal, direct or focus that surge of thinking to an object, a concrete embodiment of the final product.  As quickly as possible, to build a 1:1 rapid prototype of exactly what the end product might look like, what the specifications demand.  Prototypes are simple, risk free, full of errors, but highly revealing.

“Fail often to succeed sooner.  Early failures are not only desirable but also needed to eliminate unfavorable options quickly and build on the learning they generate.  The faster the experimentation-failure cycle, the more feedback can be gathered and incorporated into new rounds of testing” Thomke, Experimentation, 23, 230). (Thomke, Experimentation).

“The prototype is a compelling mechanism to aid convergence because it is a preliminary vision off an innovation embodied in some shape or form that can be shared.  It can be handled, viewed, experienced, or discussed…. Prototypes are invaluable communication tools because they provide a focus for discussion among people with different perspectives… to aid convergence.  Such prototyping activities provide so much information to the group that members can converge rapidly on the ultimate design” (Leonard, Swapp, 1999, When Sparks Fly, 96, 111-114, 117).

As a TEAM, look down to and create at the beginning a rapid prototype of the final proposal with all requirements met – as a thinking exercise with a concrete thinking tool.  Use it as your “story board” or “project kick off exercise” for the proposal.

And if we ignore these powerful drivers?  Sadly, the typical back-end, crisis [see Edwards Deming, Out of the Crisis] procedures when a team comes together to write a proposal delays action with a whole bunch of administrative stuff, fiddling around with storyboards or 99-step processes, holding meetings to discuss things, or, as is more often the case, just drifting along for a while, with everybody doing their technical work, letting time pass, procrastinating, and then, finally, when the time has run out and the crisis is upon the team, the thinking is vulnerable to all of the worst biases (Kahneman) and grasp, for instance, at the things most available (“availability bias”) whatever is most familiar (“familiarity bias”), whatever was used last time, (“historical bias”), or what the dominant ego in the room has already decided (“power/ego bias”).

All of this is avoided, using a voice-based data entry system and with strong team thinking, the surging of intellectual energy or front-loading at the beginning, and the immediate intellectual power that comes from rapid prototyping.

The Power of Early Rapid Prototyping for Group Thinking

Prototypes are tools to think with. Prototyping is an activity that stimulates thought because the team or group can see and touch the product of their thinking long before the demands of schedule, quality, and price become the drivers. We all know how prototyping is essential in engineering and design because prototypes are simple, inexpensive, testable, and changeable. Prototyping cultures or organizations are ones where innovation and creativity are encouraged and expected, and where the prototyping demonstrations or prototype products of that thinking are welcomed and engaged with.

Early rapid prototyping is the use of the prototyping process as early as possible in any project or activity involving a group. It is a means for the biases, preconceived ideas, inclinations, past experience, ego trips and politics to get out in the open where they can be challenged before they become too set into the thinking regarding the work. Quickly engage everyone, as diverse a group as possible, in throwing out every idea possible regarding the project or activity. Record all ideas and form them into a product that looks as exactly like what the end result will look like as possible. Build in all specifications and expectations and limitations. Mock it up on paper as it will look when finished, mock it up with styrofoam and glue and string and sticks as it might look like when it is in production. Hold what might be the end product in your hands as you can envision it right now. Over the time or life of a project, a team will create many early rapid prototypes as tool to see and understand and pull talent from every person involved. Kind of like brainstorming, early rapid prototyping is more practical, more pragmatic, more specific, more detailed, and more end product focused.

No engineering or design project would ever begin without prototyping and prototypes; no project that involves thinking and ideas, with an end product as its purpose, should ever begin without early rapid prototyping.