Voice2insight Seeks SSAE 16 SOC 3 (SAS70) Report

To complete its security status for Voice-based CRM data entry services to financial organizations using SalesForce.com or Microsoft Dynamics, Voice2insight has engaged Larson & Rosenberger CPA firm to complete a SSAE 16 SOC 3 report (previously SAS70).

Voice2insight’s data center has received SSAE 16 SOC 1 & 3, Type 2 reports, and Voice2insight is working with Larson & Rosenberger to audit the external transcription and voice file processing operations.  These operations are monitored on a daily basis using technologies and personnel, but the SSAE 16 reports will formalize the policies, communication, procedures, and monitoring our clients demand.

Voice2insight has already completed Salesforce AppExchange Partner/Symantec audits that have included the 5 Trust Services Principles for Security, Availability, Processing Integrity, Confidentiality, and Privacy.  Voice2insight, further, runs quarterly Trustkeeper “network vulnerability” scans that ensure the Voice2insight network is secure and meets PCI DSS level 3 compliance.

By completing the external audit of Voice2insight transcriptionist and voice file processing operations, Voice2insight hopes to reduce the perceived risk of a third-party service provider involved in CRM data entry and CRM user adoption.

Seeking SSAE16 SOC 3 Type 1 and 2 reports is an exciting and natural step for our organization.  Our financial clients and potential financial clients are supporting us in this effort, and we look forward to working with Larson & Rosenberger to complete this Type 1 report sometime in the next 30 days.